◆Virtual Mobile Number (VMN) :
Virtual mobile number or long code is nothing but a device to which a person can send SMS and get instant reply which is prefixed. It is a 10 digit long code that acts as a mobile device that can be accessed from any country with normal charges. The service is best suited for most enterprises that want an automated process to be in place for attending customer queries or provide information about various services.
✓ Advantages of having a virtual number :
✓ As the call is placed on your displayed virtual number, the caller is greeted with a pre-defined voice message.
✓ Basis the caller’s selection in IVR menu, call is routed to the agent’s mobile number mapped behind the chosen department/query.
✓ As the call is connected between the customer and agent, it will be automatically recorded tracked and updated in the live panel.
>>Types of Virtual Numbers <<
There are four types of virtual numbers: mobile, landline, toll-free, and local. We have gone through each of them in detail below.
✓ Toll-Free Numbers A toll-free number is typically free for the caller to use, but the business is responsible for the cost of making the call. If an organization needs customers to call them, it provides toll-free numbers. For example, the toll-free number for reporting fraudulent activity or contacting emergency services may be toll-free. A single virtual toll-free number can be linked to various channels, allowing a caller to speak with a live agent without waiting in line.
✓ Local numbers A local phone number is a telephone number associated with a specific geographic location and not with any other area in the country. It represents a specific area in a city or state. One of the biggest benefits of using a local phone number is that it builds trust value. When someone sees a call from a local number, they are more likely to trust the caller.
✓ Mobile Number A virtual mobile number is a 10-digit number that looks like a regular mobile number. It is usually given to field agents so they can securely call customers. Agents can use their mobile phones to make calls and easily tell the difference between personal and work calls. Cloud-based and not tied to a field agent’s mobile device or SIM card, they are still accessible via the Internet. A CRM or similar app should ideally be used to integrate the virtual phone number.
✓ Landline Number ; Virtual landline numbers look like local landline numbers, with an area code and an eight-digit number. This is especially helpful for communicating within an organization and routing calls to other devices to keep work going even when people are in different places. Many sales organizations and small businesses also like to have virtual landline numbers as their office number.
