◆IVR (Interactive Voice Response):
Are you ending up spending several hours attending to customer calls or making telephone call to customers for various business activities? Choose our automated IVR solutions that are tailored as per your requirement to cut down on costs and time which our hosted on our servers.
Now, your customers can interact with your company’s host system either through their voice or telephone keypad. It is as simple as you choose / change your caller tune or check unbilled amount from your telephone service provider. Now, your customers too can do the same, saving a majority of your time.
●Question: What is an IVR?
●Answer: IVR stands for Interactive Voice Response. It is a technology that allows a pre-recorded voice to interact with humans through voice and DTMF tones input via the keypad. Meaning, when you call, the voice on the other end will be computer-generated. You use your phone’s keyboard to create a certain outcome.
●Question: Why an IVR number is essential for your business?
1. Sound professional.
Greet your callers with a clear and concise IVR greeting.
2. Route calls with ease.
Press 1 for Sales, 2 for Support, 3 for Service etc. Give your customers the best experience.(Customized)
3. Support remote working.
With IVR number solution, you can work from anywhere.
4. Smart call routing.
Time-based and team-based call routing on the caller’s input through your IVR system.
5. Reports and analytics.
Agent-wise Reporting and Call analytics everyday on a real-time basis.
6. Scale with ease.
Add/Remove agents with a click of a button. You can also scale your calls without any limitations!
● Question: What can you use IVR automation for?
1. Surveys for market research
IVR is the most economical and easiest way to conduct a market-research survey. Understand your customer demographic and decode their purchasing preferences and habits with surveys.
2. Feedback about customer satisfaction
IVR is the best way to collect feedback. You can also use a multilingual method to solicit feedback, thus ensuring language does not pose a problem.
3. Large scale employment drive
Hiring for blue-collar jobs is a challenge. A simple IVR call blast can help with the initial screening of employees. This is particularly useful for driving large-scale hiring.